Client Relationship Manager - EM262
Overall Purpose of Role:
The overall purpose of the role is to proactively engage with potential customers, nurture relationships, and drive successful sales conversions. By leveraging excellent communication skills, adaptability, and a customer-centric approach, this position plays a vital role in contributing to the company's growth and success. This role offers the opportunity to thrive in a dynamic and creative work environment while benefiting from attractive remuneration, professional development, and a strong emphasis on work-life balance.
Main Activities and Responsibilities:
- Engage with leads and prospects through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful conversations
- Qualify and assess leads' needs, pain points, and budget to determine their suitability as potential customers
- Present our products/services to prospects, highlighting their unique value propositions and benefits tailored to individual client requirements
- Actively listen to prospects' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
- Build and maintain strong relationships with prospects, nurturing their interest and trust throughout the sales cycle
- Collaborate with marketing and lead generation teams to ensure a steady flow of qualified leads and to refine lead generation strategies based on real-time feedback
- Utilize CRM and sales tools to accurately track and manage leads, opportunities, and customer interactions
- Stay up-to-date with industry trends, competitive landscape, and product/service enhancements to effectively position our offerings in the market
- Achieve and exceed monthly/quarterly sales targets by consistently converting qualified leads into paying customers
- Provide regular sales reports, updates, and insights to the sales manager, contributing to sales strategy refinement and team performance evaluations
Requirements:
- Fluent Arabic & English speaker, any other language a plus
- At least 3-5 years’ experience in a similar role
- Result oriented and self-motivated person
- Dynamic, innovative and target driven
- Open-minded and flexible
- Eager to learn new things fast and to have regular trainings
- Team player
- Professional communication skills
- Strong networking capability
- Ability to work on own initiative, expand and generate business
Further Info:
- The role is in Limassol, Cyprus
- Opportunities for professional development and learning opportunities
- Fun and dynamic work environment
- 20 days of annual leave which increases every two years (capped at 23 days)
- Discretionary performance bonus at the end of the year
- Discretionary benefits such as quarterly team building activities, weekly lunches and monthly team outings
- Strong culture promoting work-life balance and flexibility
- Competitive compensation package
