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Join easyMarkets diverse and international family. We are constantly looking for new team members that value excellence, character, motivation and have a passion for financial markets.

Customer Support Representative - EM113

Overall Purpose of Role:

We are seeking to recruit an exceptional Customer Support Representative to ensure that our clients have an exceptional trading experience while trading with us.  This is a unique opportunity to handle all clients’ communication through telephone, emails and chat etc.

Main Activities and Responsibilities:

  • Deal directly with clients’ inquiries through phone, email and live chat.
  • Obtain and evaluate all relevant information to handle inquiries correctly.
  • Respond promptly to customer inquiries, handling and resolving them accordingly.
  • Record details of all inquiries, comments and complaints.
  • Communicate and coordinate issues with other departments.
  • Coordinating with the sales team and other relevant departments to properly and effectively assist clients.
  • Assisting new clients with the account opening process and company’s KYC procedures
  • Provide clients with relevant information regarding the website, promotions and products.
  • Communication precise and correct information at all times.
  • Inform clients via their account of any changes that concern them.
  • Be an ambassador for the company and provide high level service through the necessary channels.

Requirements:

  • University/College degree
  • Fluent (written and verbal) English and Italian
  • Excellent knowledge and written communication skills required
  • IT proficient
  • Minimum of 2 years’ experience in a Customer Support role, preferably in the Forex industry
  • Excellent communication and organizational skills
  • Prepared to work shifts and bank holidays on a 24/5 rotation
  • Ability to work under pressure

 Further Info:

  • Working hours are 08:00 – 17:00 Monday to Friday or 09:00-18.00 Monday to Friday with a night shift once a week
  • The role is located in Limassol, Cyprus
  • A competitive compensation package will be offered to the successful applicant which includes great benefits

What our Traders say about us

Innovating since 2001

easyMarkets has been serving its customers since 2001. From the very beginning we have strived to offer our clients the most innovative products, tools and services.

Regulation and Security

easyMarkets is regulated by both ASIC and CySEC. We offer our clients negative balance protection and their funds are held in segregated accounts.

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easyMarkets innovative and intuitive app allows you to trade on any iOS or Android device, giving you access to markets anywhere, anytime.