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Customer Support & Sales Representative - EM212

Overall Purpose of Role:

We are seeking to recruit an exceptional Customer Support Representative to ensure that our clients have an exceptional trading experience while trading with us.  This is a unique opportunity to handle all clients’ communication through telephone, emails, chat etc.

Main Activities and Responsibilities:

  • Deal directly with clients’ inquiries through phone, email and live chats
  • Obtain and evaluate all relevant information to handle inquiries correctly
  • Respond promptly to customer inquiries, handling and resolving them accordingly
  • Record details of all inquiries, comments, and complaints
  • Communicate and coordinate issues with other departments
  • Coordinating with the sales team and other relevant departments to assist clients properly and effectively
  • Assisting new clients with the account opening process and company’s KYC procedures
  • Provide clients with relevant information regarding the website, promotions, and products
  • Communication precise and correct information at all times
  • Inform clients via their account of any changes that concern them
  • Be an ambassador for the company and provide high level service through the necessary channels

Requirements:

  • University/College degree
  • Fluent Verbal and Written English and Portuguese (Brazilian dialect preferred). A third language would be desirable but not essential
  • Excellent knowledge and written communication skills required
  • Proficient in use of Microsoft products Word & Excel
  • Minimum of 2 years’ experience in a Customer Support and Sales roles, in a related business
  • Excellent communication and organizational skills
  • Prepared to work shifts and bank holidays on a 24/5 rotation
  • Ability to work under pressure

Further Info:

  • Working hours are 08:00-17:00 and 09:00-18:00 Monday to Friday on rotation and one evening shift a week from 13:00-21:00 or 14:00-22:00
  • The role is located at our HQ in Limassol, Cyprus
  • A competitive compensation package will be offered to the successful applicant which includes great benefits

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