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IT Service Desk Technician - EM124

Overall Purpose of Role:

easyMarkets is seeking to recruit an IT Service Desk Technician. The successful candidate will be responsible for maintaining the Company’s IT systems (software, hardware, communication), and assisting internal users with their IT requests and issues.

Main Activities and Responsibilities:

  • Undertake maintenance of IT systems as prioritized
  • Provide approachable and professional IT Support services to internal users, both locally in Cyprus, and overseas in Australia and China
  • IT Service Desk duties, including the resolution of issues; the management of Office hardware; Leavers & Joiner processing etc.
  • Maintain critical Technology systems such as email, Domains, Telephony, the LAN, Wi-Fi, PCs, Laptops, Printers, backups, local servers\Analysis, Comparison and Purchases of IT Equipment and IT related services
  • Ensure that all telecommunication systems are always functioning
  • Participate in ongoing activities to enhance the IT Infrastructure of easyMarkets
  • Actively participate in the monitoring and enforcement of IT Security Policies and the management of Security Systems
  • Assist with gathering evidence for IT Audits, and periodical reviews related to the governance of the IT Systems, User Accounts, and Access
  • Participate in the management of the Generators and UPS and dealing with the Electricity Authority when required
  • Some facilities maintenance work will be required
  • Identify improvements to systems, procedures or services; propose them and participate in their execution

Requirements:

  • Diploma in IS or Computer Engineering or equivalent
  • At least 2 years in an IT Engineering related role within a sizeable organization
  • Experience managing Windows end-Client and Server system in an Enterprise environment
  • Knowledge of monitoring system solutions
  • Ability to troubleshoot in a windows / Linux environment (system & end client)
  • Telephony management experience (PBX, DID, Trunking)
  • Unquestionable integrity and honesty
  • A can-do attitude and willingness to support the team in all aspects of the role
  • A desire to learn by proactive self-study and via mentoring from senior colleagues.

Further Info:

  • Working hours are 08:30 - 17:30 Monday to Friday
  • Some weekend work may be required
  • Participation in the after-hours IT On Call support Rota will be required
  • The role is in Limassol, Cyprus
  • A competitive compensation package with great benefits is offered
  • Some physical hands-on lifting and installation work is required in this role
  • Travel to overseas may rarely be required

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