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Customer Support Representative - EM164

Overall Purpose of Role:

We are seeking to recruit an exceptional Customer Support Representative to ensure that our clients have an exceptional trading experience while trading with us.  This is a unique opportunity to handle all clients’ communication through telephone, emails, chat etc.

 

Main Activities and Responsibilities:

  • Deal directly with clients’ inquiries through phone, email and live chats.
  • Obtain and evaluate all relevant information to handle inquiries correctly.
  • Respond promptly to customer inquiries, handling and resolving them accordingly.
  • Record details of all inquiries, comments and complaints.
  • Communicate and coordinate issues with other departments.
  • Coordinating with the sales team and other relevant departments to properly and effectively assist clients.
  • Assisting new clients with the account opening process and company’s KYC procedures
  • Provide clients with relevant information regarding the website, promotions and products.
  • Communication precise and correct information at all times.
  • Inform clients via their account of any changes that concern them.
  • Be an ambassador for the company and provide high level service through the necessary channels.

 

Requirements:

  • University/College degree
  • Fluent Verbal and Written English as well as another language other than Greek
  • Excellent knowledge and written communication skills required
  • IT proficient
  • Minimum of 2 years’ experience in a Customer Support role, preferably in the Forex industry
  • Excellent communication and organizational skills
  • Prepared to work shifts and bank holidays on a 24/5 rotation
  • Ability to work under pressure

 

Further Info:

  • Working hours are 08:00 – 17:00 Monday to Friday or 09:00-18.00 Monday to Friday with a night shift once a week 15:00-23:00
  • The role is located in Limassol, Cyprus
  • A competitive compensation package will be offered to the successful applicant which includes great benefits

 

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