VIP Client Relationship Manager - EM296
Overall Purpose of Role:
An exciting opportunity to join a dynamic Retention team with fantastic training and learning opportunities. Responsible for effectively leading the Client Retention function within easyMarkets by designing and implementing processes and systems that extend the client life cycle, improve the Clients’ life time value and improve their satisfaction.
Main Activities and Responsibilities:
- To proactively promote easyMarkets and the Company’s products in order to meet established marketing plan goals and annual sales revenue
- To assist in the formation of a comprehensive client retention strategy
- Create client loyalty programs that generate improved client retention and improve KPIs
- Design and implement client reactivation campaigns
- To continuously assess the performance of retention tools, design new tools and implement them
- To provide training to clients on the use of the Company’s products and platforms
- To keep up to date with market information and monitor trends in all major instruments
Requirements:
- Degree or equivalent (Business, Marketing or related)
- Excellent Computer skills – Microsoft Office (Intermediate Level)
- At least 3-5 years’ experience in a similar role
- Excellent numerical/mathematical abilities
- Very good understanding of technical/fundamental analysis
- Must be able to adopt sales techniques (previous sales experience is desirable)
- Excellent marketing and promotional background
- Excellent oral and written communication skills
- Native Chinese plus fluent in English
Further Info:
- Rotational shift schedule which may include overtime/weekends
- The role is in Limassol Cyprus
- Opportunities for professional development and learning opportunities
- Fun and dynamic work environment
- 21 days of annual leave which increases every two years (capped at 24 days)
- Discretionary performance bonus at the end of the year
- Discretionary benefits such as quarterly team building activities, weekly lunches and monthly team outings
- Strong culture promoting work-life balance and flexibility
