Conversion Manager Europe - EM261
Overall Purpose of Role:
The overall purpose of the role is to proactively engage with potential customers, nurture relationships, and drive successful sales conversions. By leveraging excellent communication skills, adaptability, and a customer-centric approach, this position plays a vital role in contributing to the company's growth and success. This role offers the opportunity to thrive in a dynamic and creative work environment while benefiting from attractive remuneration, professional development, and a strong emphasis on work-life balance.
Main Activities and Responsibilities:
- Engage with leads and prospects through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful conversations
- Qualify and assess leads' needs, pain points, and budget to determine their suitability as potential customers
- Present our products/services to prospects, highlighting their unique value propositions and benefits tailored to individual client requirements
- Actively listen to prospects' objections and concerns, and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
- Build and maintain strong relationships with prospects, nurturing their interest and trust throughout the sales cycle
- Collaborate with marketing and lead generation teams to ensure a steady flow of qualified leads and to refine lead generation strategies based on real-time feedback
- Utilize CRM and sales tools to accurately track and manage leads, opportunities, and customer interactions
- Stay up-to-date with industry trends, competitive landscape, and product/service enhancements to effectively position our offerings in the market
- Achieve and exceed monthly/quarterly sales targets by consistently converting qualified leads into paying customers
- Provide regular sales reports, updates, and insights to the sales manager, contributing to sales strategy refinement and team performance evaluations
Qualification and Skills:
- Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience)
- Proven track record of successful sales conversion and meeting/exceeding sales targets.
- Holder of CySEC certificate will be an advantage
- Italian Language (native) + English
- Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner
- Strong interpersonal skills and a customer-centric approach, with the ability to establish rapport and build trust with prospects
- Proficiency in using CRM systems and sales tools to manage leads, track interactions, and report on sales activities
- Resilience and persistence in handling objections and rejections, maintaining a positive attitude throughout the sales process
- Ability to adapt and thrive in a fast-paced, evolving sales environment
- Strong problem-solving skills, with the ability to identify customer needs and tailor solutions accordingly
- Knowledge of the industry, market trends, and competitive landscape is a plus
Further Info:
- The role is in Limassol, Cyprus
- Opportunities for professional development and learning opportunities
- Fun and dynamic work environment
- 20 days of annual leave which increases every two years (capped at 23 days)
- Discretionary performance bonus at the end of the year
- Discretionary benefits such as quarterly team building activities, weekly lunches and monthly team outings
- Strong culture promoting work-life balance and flexibility
- Hybrid working
- Competitive compensation package
