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IT Service and System Administrator - EM189

Overall Purpose of Role:

We are seeking to recruit an IT Service and System Administrator to join our IT Service Desk Team. The successful candidate will be responsible for maintaining the Company’s IT systems (software, hardware, communication), and assisting internal users with their IT requests and issues.

Depending on experience, the successful candidate will also be expected to initiate and undertake IT Projects, participate in the management of IT Security, and have responsibilities including Administrating Active Directory, Domains and Office 365.

Main Activities and Responsibilities:

  • Undertake maintenance of IT systems as prioritized
  • Provide approachable and professional IT Support to internal users, both locally and overseas
  • IT Service Desk duties, including the resolution of issues; the management of Office hardware; Leavers & Joiner processing etc.
  • Maintain critical Technology systems such as email, Domains, Telephony, the LAN, Wi-Fi, PCs, Laptops, Printers, backups, local servers
  • Analysis, Comparison and Purchases of IT Equipment and IT related services
  • Ensure that all telecommunication systems are always functioning
  • Participate in ongoing activities to enhance the IT Infrastructure of easyMarkets
  • Participate in the management of the Generators and UPS and dealing with the Electricity Authority when required
  • Identify, propose, and implement improvements to systems, procedures, and services

Other Responsibilities:

  • Participate in the Administration of the Active Directory, Domain and Office 365 environments, in addition to third party on premises and SaaS Applications
  • Lead and collaborate on projects to enhance the operating environment and IT Security
  • Actively participate in the monitoring and enforcement of IT Security Policies and the management of Security Systems
  • Assist with gathering evidence for IT Audits, and periodical reviews related to the governance of the IT Systems, User Accounts, and Access

Requirements:

  • Diploma in IS or Computer Engineering or equivalent
  • 3-5 years of experience including working as a Service Desk Technician
  • Ability to troubleshoot in a Windows / Linux environment (system & end client)
  • A desire to learn by proactive self-study and via mentoring from senior colleagues
  • Knowledge of monitoring system solutions
  • Unquestionable integrity and honesty
  • A can-do attitude and willingness to support the team in all aspects of the role

Advantageous:

  • 1-2 years of experience working as an IT System Administrator in a Microsoft heavy environment
  • Experience managing Windows end-Client and Server system in an Enterprise environment
  • Telephony management experience (PBX, DID, Trunking)
  • Practical experience managing, (and ideally in integrating), IT Security tools and systems
  • Knowledge of Firewall administration and Networking
  • Experience in migrating IT systems to the cloud, and in Administrating cloud and hybrid environments

Further Info:

  • Full-time position - based in our Limassol Head office
  • 8 hour working day, with some flexibility for start and end times
  • A competitive compensation package with good benefits
  • Some weekend work may be required
  • Participation in the after-hours IT On Call support Rota will be required
  • Some physical hands-on lifting and installation work is required in this role
  • Travel to overseas may very rarely be required

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