IT Service Desk Technician - EM283
Overall, Purpose of Role:
We are seeking an enthusiastic University Graduate to join our IT team. This is a great opportunity for a graduate to learn in a versatile and dynamic fintech environment.
Main Activities and Responsibilities:
- Serving as the first point of contact for IT support within the organisation
- Excellent use of Ticketing System by prioritizing urgent and on-urgent tasks
- Provide 1st line support to all users across the organisation globally
- Installing, configuring, and maintaining software and hardware components of computer and network systems
- Diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged computer and network components
- Ensuring the security of client and server computers by installing and upgrading antivirus and security software
- Supporting people whenever they encounter challenges with computers and network devices
- Maintaining and updating technical documentation regularly
- Testing new hardware and software before full-scale installation
- Provide IT support on small projects and office/desk moves
- Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets
Requirements:
- Bachelor’s degree in Computer Science or equivalent
- Excellent written and verbal English communication skills
- Strong interpersonal skills and ability to interact favorably with a wide variety of people
- Highly self-motivated with reasoning skills and willing to learn new technologies
- Knowledge of Windows 10 and 11
- Knowledge of Mac OS and Linux is a plus
- Knowledge of O365
- Knowledge of Antivirus Systems
- Ability to quickly diagnose and fix problems
- Ability to articulate and maintain attention to technical details
- Ability to follow through and document issues as well as resolutions
- Ability to replace hardware of Desktops and Laptops
- Be able to work in a team-oriented, collaborative environment
- Ability to work on an On-Call rota with the rest of the team
Further Info:
- Working hours are with a range of 8:00- 9:00 am and 5:00 – 6:00 pm Monday to Friday
- The role is in Limassol, Cyprus
- Fun and creative work environment
- Attractive remuneration package
- Opportunities for professional development/learning and development opportunities
- 20 days of annual leave days which increases every two years (capped at 23 days)
- Provident Fund
- Discretionary performance bonus at the end of the year
- Benefits such as quarterly team building activities, free Weekly lunches, and monthly team outings
- Strong culture promoting work-life balance and flexible hybrid working
- Participation in the after-hours IT On Call support Rota will be required (this will be remunerated accordingly)
- Some physical lifting and weekend work may be required
