Frequently Asked Questions


To reset your MT4 password, simply contact us either via live chat (click icon) for immediate assistance or email us.

We are an international company with offices around the world. Our headquarters is based in Limassol, Cyprus and in Europe. Internationally, we also have offices in Sydney, Warsaw, Australia and a marketing office in Shanghai, China.

To close your account, simply send us a written instruction via email and we will process your request immediately. We may also request additional information as to the reason(s) that have led you to close your account.

If you need to get in touch with your relationship manager, simply email us with your username and we will have them contact you as soon as possible.

If you are opening a new account, there is a maximum you can deposit depending on your region. If you wish to deposit more, you will need to upload your proof-documents so that we can increase the limit for you. Or, contact us for assistance.

For easyMarkets platform your username is your email and you will be prompted at login in case you forgot your password. For MT4, if you have forgotten your login details, please contact us either via live chat (click icon) for immediate assistance or email us.

In order to reset your web password, simply click log in and then on forgot password. You will need to check your email (used on the account) for a mesasge from us, with a special link to reset your password.

If you have not yet sent us your documents or have not spoken to us, please do so as soon as possible. If you have already provided your documents and your account is blocked, please contact us for more information.

In order to see our current offers, please go to our promotions page.

Although we cannot trade on your behalf, we have a wide range of tools and market reports that can help you make an educated decision.

The amount of money you can make depends on how much you are willing to risk and what products you decide to trade. A key to a winning trading strategy is to minimise your risk through our guaranteed stop loss feature. However, forex trading is risky and there are no guarantees.